When Yesware icons appear grayed out in your Outlook interface—either in the toolbar or while composing an email—it typically means the add-in is inactive or disabled. This guide walks you through common causes and step-by-step solutions for both the inbox and the compose window.

Scenario 1

Yesware Icon Grayed Out in the Outlook Toolbar

If the Yesware icon is grayed out in your main Outlook toolbar:

Activate the Add-In

• Single-click an email in your inbox. The Yesware add-in only activates when a message is selected.

• Make sure your Reading Pane is enabled and set to either Right or Bottom (not Off).

• Once the Yesware sidebar appears, click the Pin icon to keep it active for easier access.

Scenario 2

Yesware Icons Grayed Out in the Compose Window

If icons like “Send with Yesware,” “Add Template,” “Meeting Scheduler,” or “Open Yesware” are unavailable when composing an email, follow these steps:

Step 1: Remove Conflicting Add-ins

Conflicts with other COM add-ins can disable Yesware’s functionality.

1. Save your email as a Draft, then close and re-open the message.

2. Check for and disable any conflicting add-ins, such as:

   • GlobalMeet

   • ToDoist

   • Boomerang

   • EmailTracker

   • Antivirus Add-ins (e.g., McAfee, Norton, Spyware tools)

Step 2: Re-authenticate with Yesware

1. Click the Yesware button in your Outlook toolbar.

2. In the sidebar, go to the Menu tab and select Sign Out.

3. A login window will prompt you to re-activate your Yesware account.

Step 3: Reinstall the Yesware Add-in

1. Click the Get Add-ins icon (top-right corner of Outlook).

2. Go to My Add-ins.

3. Find Yesware, click the three dots, and select Remove.

4. Return to the add-ins menu, search for Yesware, and re-add it.