If you're having trouble uploading a .CSV file to a Campaign, review the following formatting requirements to ensure your file is compatible:
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The Email column must be the first column, in Column A.
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All column headings must exactly match the Merge Fields used in your email. For example, a column labeled
FirstNamewill not work with the merge field{!First}. -
Each row must include a valid email address. Do not leave blank lines—uploading will stop at the first row without an email.
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Remove any unused columns, rows, or extra tabs. Only include information you intend to use in your Campaign.
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Your file must be saved as a .CSV. Most spreadsheet programs default to
.xlsx, so be sure to select "Comma Separated Values (.csv)" as the file type when saving.
Following these best practices should resolve most upload issues.