Within a Campaign, there are six possible recipient status types. Here’s what each one means:

• Active:
  The recipient was successfully added to the Campaign and is scheduled to receive future Touches.

• Connected:
  The recipient was automatically removed from the Campaign due to an email reply, picking up a phone call touch, or booking a meeting through Meeting Scheduler. This automatic removal happens only if:

  1. The “Remove recipients after connection” option was selected when creating the Campaign, and

  2. (For emails) the recipient replies from the same email address used in the Campaign.
     (In Outlook, this applies specifically to automated emails.)

• Completed:
  The recipient received all of the Touches within the Campaign and was not manually removed or removed through a connection. They will not receive any further communication.

• Manually Removed:
  You manually selected and removed this recipient. Only recipients with a status of “Active” or “Needs Rescheduling” can be manually removed.

• Bounced:
  The recipient was added to the Campaign, but the email was not deliverable to their address. Bounced recipients are automatically removed from the Campaign.

• Needs Rescheduling:
  An automatic Out of Office reply was received, and the recipient was paused mid-Campaign. Future Touches are on hold and need to be rescheduled within the “Recipients” tab of the Campaign.