Within a Campaign, there are six possible recipient status types. Here’s what each one means:
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Active:
The recipient was successfully added to the Campaign and is scheduled to receive future Touches. -
Connected:
The recipient was automatically removed from the Campaign due to an email reply, picking up a phone call touch, or booking a meeting through Meeting Scheduler. This automatic removal happens only if:-
The “Remove recipients after connection” option was selected when creating the Campaign, and
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(For emails) the recipient replies from the same email address used in the Campaign.
(In Outlook, this applies specifically to automated emails.)
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Completed:
The recipient received all of the Touches within the Campaign and was not manually removed or removed through a connection. They will not receive any further communication. -
Manually Removed:
You manually selected and removed this recipient. Only recipients with a status of “Active” or “Needs Rescheduling” can be manually removed. -
Bounced:
The recipient was added to the Campaign, but the email was not deliverable to their address. Bounced recipients are automatically removed from the Campaign. -
Needs Rescheduling:
An automatic Out of Office reply was received, and the recipient was paused mid-Campaign. Future Touches are on hold and need to be rescheduled within the “Recipients” tab of the Campaign.