Yesware uses Salesforce API calls any time it communicates with your Salesforce organization. This includes actions such as:
-
Using the Salesforce Sidebar to look up Accounts or Leads
-
Syncing Yesware-tracked emails into Salesforce
The number of API calls made depends on the action, and some activities may result in multiple API calls.
Managing API Usage
-
If you only want specific types of activity (e.g., opens, link clicks) to sync into Salesforce, you can request to disable selective event syncing.
-
Your Salesforce Admin can monitor API call usage from within Salesforce.
-
If your organization reaches its API limit, your Admin can also request a limit increase directly from Salesforce.