Automatic email errors in Campaigns can occur when Yesware loses its connection with your email client. Use the appropriate instructions below based on your email platform.
Outlook: Auto-Email Error – "Unspecified Error"
If you're seeing an “Unspecified Error” in Outlook Campaigns, follow these steps to reset your connection:
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In your Outlook Inbox, open the Yesware Sidebar.
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Select the Menu tab.
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Scroll down and click Sign out where it says "Logged in As."
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A new activation window will appear. Re-sign in using your Microsoft credentials.
Then:
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Go to app.yesware.com.
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Click your email address in the top right-hand corner.
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Select Log out, then log back in when prompted.
After completing these steps, return to your Campaign and click “Try Again” on the error message.
Gmail: Multiple Automatic Email Errors
If you encounter multiple automatic email errors in Gmail Campaigns, it often means your Gmail client needs to reconfirm identity permissions with Yesware.
To resolve this:
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Contact support@yesware.com for assistance with reconnecting your Gmail account.