Yesware integrates with your email account using Single Sign-On (SSO), which ensures that the add-in works exclusively with the email address you used to sign up for the service.

If you use shared mailboxes, the Yesware add-in may not function as expected when composing or viewing emails. Specifically, the add-in is designed to work only with the primary email address and inbox associated with your Yesware account.

What This Means for Shared Mailbox Users

• Emails created or opened using a shared mailbox will not be compatible with the Yesware add-in.
• To use Yesware’s features, ensure you are working from the primary email address linked to your Yesware account.

If you need further assistance or have questions about shared mailboxes and Yesware, please reach out to our support team.