If you delegate access to your email account, Yesware tracking may not function as expected. Here’s an explanation of how delegation impacts tracking and best practices to ensure full functionality.
Delegated Access
When email access is delegated to another user, certain limitations apply:
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Tracking Limitations: Emails sent on behalf of the original account owner by someone with delegated access cannot be tracked by Yesware.
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Unique Login Credentials Required: The email address used for sending tracked emails must have its own unique password and login credentials.
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Incompatibility with Aliases: Aliases, "Send As" addresses, or emails accessed via delegation are not compatible with Yesware tracking.
Shared Credentials
If the account owner shares their email login credentials with another user:
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The other individual can use Yesware to send tracked emails from the account.
Best Practices for Email Tracking
To ensure Yesware tracking works correctly:
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Use a standalone email account with unique login credentials for all tracked emails.
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Avoid using delegated access, aliases, or shared credentials if you require email tracking.
Need Help?
If you have questions or need assistance configuring your account, contact Yesware support for guidance.