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Haley Serrano

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Latest activity by Haley Serrano
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    Haley Serrano created an article,

    Meeting Scheduler: Adding Another Gcal Calendar

    Your Gcal calendar automatically syncs to the email address that you sign up for with Yesware, however, you can add another GCal email address to your scheduler. From your GCal click on the Gear ic...

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    Haley Serrano created an article,

    CSV Titles That Export

    In order to export, go into the specific campaign > click on the "Recipients" tab > then, check the box for "Personal Details" > next, hit "Export". Currently, only the titles below will export fro...

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    Haley Serrano created an article,

    Can I add a GIF to my campaign?

    GIFs can be inserted into a Yesware Campaign signature. Since the Campaign signature requires you to insert an 'image source' instead of uploading directly from your computer you will need to first...

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    Haley Serrano created an article,

    Salesforce Error - API Limit Exceeded

    This is an error that originates from Salesforce and is caused by exceeding your Salesforce-allotted API limit. The API limits refresh once daily. Whenever Yesware makes a 'call' or communicates wi...

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    Haley Serrano created an article,

    Salesforce - "Add to Campaign" Button [Outlook]

    In order to have the "Add to Campaign" button appear in your Salesforce environment, please complete the following steps: 1) Follow this link and authenticate via your Salesforce email address and ...

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    Haley Serrano created an article,

    Can I add videos to a template?

    Q: Can I add a video to my Yesware template?   A: Currently, we do not offer a way to add video directly to a template. If you would like to include a video in your templates and or campaigns, you ...

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    Haley Serrano created an article,

    Yesware Affiliate Program

    If you are interested in learning more about our Affiliate Program, please follow the link below!    Learn about Yesware's Affiliate Program

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    Haley Serrano created an article,

    Duplicate notifications

    If you are receiving duplicate notifications across different devices, it is likely because iPhones and Androids typically end up creating two notifications for an open event. When a mobile device ...

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    Haley Serrano created an article,

    Reply received without open event

    Q: Why did I receive a reply when there was no 'open' event?  A: For Yesware tracking to properly record an 'open' event, the recipient would need to open the message and load the unique tracking p...

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    Haley Serrano created an article,

    Does Yesware integrate with Okta?

    Q: Does Yesware support and integration with Okta? A: Yesware does not provide an integration with Okta, but many Yesware customers use Okta (and other SSO systems) successfully. Yesware’s primary ...