
Perinbhan Ponnampalam
- Total activity 30
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Activity overview
Latest activity by Perinbhan Ponnampalam-
Perinbhan Ponnampalam created an article,
Can Yesware be used with Gmail or Outlook if Gmail is configured within Outlook?
Yesware does not support the use of crossover mail servers. To utilize Yesware, you must install Yesware through your Gmail account if your email is hosted by Gmail. If you prefer to use Outlook, ...
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Perinbhan Ponnampalam created an article,
How do I submit a feature request?
To provide feedback, navigate to the Yesware App at https://app.yesware.com. At the bottom of the menu pages, you will find the option labeled "Help us improve, share your feedback." Simply comple...
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Perinbhan Ponnampalam created an article,
Why can't I see location or device data in the tracking information?
For multiple-recipient emails, all Open and Engagement information will be consolidated under the recipient specified in the "TO" section of the outreach email. Any available location information w...
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Perinbhan Ponnampalam created an article,
If there are numerous people CC'd in an email, can we determine which specific recipient opened it?
If there are multiple recipients of the email, it becomes challenging to differentiate between the recipients' actions. As a result, the notification will display as, “John Smith or 5 others opene...
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Perinbhan Ponnampalam created an article,
Does Yesware have a public-facing API instead of a Google extension?
No, Yesware does not currently offer a public-facing API at this time.
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Perinbhan Ponnampalam created an article,
Why do emails that have "Bounced" also show as “Opened” or “Clicked”?
This happens when the recipient's email inbox scans the message prior to bouncing it. Consequently, it is recorded as both bounced and opened. A notification will be sent regarding the undelivered ...
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Perinbhan Ponnampalam created an article,
Does Yesware have Zapier.com or Make.com integration?
Currently, Yesware does not integrate with either Zapier.com or Make.com. For more information on supported integrations, please visit: https://www.yesware.com/integrations
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Perinbhan Ponnampalam created an article,
Why can't I uncheck the Yesware Tracking checkbox in Gmail?
Your organization may have a "force tracking" global policy enabled. Please contact your Yesware Account Administrator for more information.
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Perinbhan Ponnampalam created an article,
Auto-Email Error: Unspecified Error (Outlook)
Follow the below steps to reset the connection first, then click the 'try again' button. In your Outlook Inbox: 1. Go to the Yesware Sidebar. 2. Select the Menu tab and sign out at the bottom whe...