To remove or add touches to a campaign with active recipients, you will first need to make the campaign inactive. The workaround is to manually remove all recipients from the campaign, allowing you to edit the touches. Follow these steps:

1. Navigate to the Campaign you want to edit.
2. Click on the Recipients tab.
3. Select the checkbox next to Personal Details (this will select all recipients in the campaign).
4. Click Remove to remove all recipients.Note: Once recipients are removed, the campaign is effectively inactive

5. Click on Edit Campaign to make changes.

6. Scroll to Touch 3 (or the touch you want to remove).
7. Click Remove This Touch.
8. Don’t forget to click Save & Exit to save your changes.